If you forgot or used a wrong tag, memo or payment id, please provide the following information in order for us to verify the transaction:
- Please make sure you have passed level 2 verification, if not, please click here to complete and then submit a ticket to our customer support team.
- Lucent account name(email), Coin, Amount, Txid (Critical), correct Tag/Memo/Payment ID
A video of the withdrawal record from the source wallet or exchange.
The video needs to meet below requirements:
a) You must appear in the video.
b) Please make sure the video shows your whole login process from the sender platform, website URL, and withdrawal records like transaction ID or hash and date. if you are using stargazer wallets, nano ledger or any other personal wallets, please show us the wallet address or public key in addition with Transaction details like Hash or TxID.
Due to a large number of requests, it may take some time to process your request. Please be patient.